Payment Policy

Payment for all accommodation must be made in full on the day of departure (if not already done so).  Overdue/recovery charges may be made if account is not paid on time.

Credit card details are required to secure your booking.  Please note that, in general, we do not debit your credit card without your presence.  However, we reserve the right to take payment on receipt of booking.

Room rates at time of booking are guaranteed for 6 months from booking date, thereafter they are subjected to increase to reflect current rates.

We accept Visa, Mastercard, Eftpos, Cash.

Cancellation Policy

Cancellations made up to 7 days before the booked date incur no charges.  Thereafter the deposit may be retained.  A minimum of 48 hours notice is required by this property for cancellations or changes.  Cancellations or changes made within 48 hours of the check-in time (including bookings made within that 48 hour period) may result in the total amount for the booked accommodation being charged.

Child Policy

There is no charge for children under 2 years old.

Other

If you are expecting to arrive after 8pm, particularly when you are arriving via Interislander or Blue Bridge ferry, please advise at time of booking.

No visitors are allowed in the rooms after 9pm.  Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.

Smoking is not allowed in any of the rooms.  If you do smoke in the room or any smoke smell is detected, you may be charged appropriate cleaning charge of NZD250.00 and loss of income charges.

We may use third-party service providers to process your personal information on our behalf for the purposes of marketing.  For example, we may share some information about you with these third parties so they can contact you directly by email. (For example: to obtain past stay reviews about your travel experiences.)